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Privacy Notice

Skye Create Privacy Notice

This document details the Skye Create Privacy Policy. Skye Create is committed to
protecting your privacy and personal data. This document is designed to inform you how we
look after your personal data when you visit our website (regardless of where you visit it
from) or use any of our services, and tell you about your privacy rights and how the law
protects you.
Data Protection Act 2018
This legislation replaces the Data Protection Act 1998 and gives more rights to you as an
individual and more obligations to organisations holding your personal data.
One of the rights is a right to be informed, which means we have to give you even more
information than we do now about the way in which we use, share and store your personal
information. This privacy notice helps you understand your rights, so you can access this information,
along with information about the increased rights you have in relation to the information
we hold on you and the legal basis on which we are using it.

How we use your information
This privacy notice tells you what to expect when Skye Create collects personal information.
It applies to information we collect about:
• visitors to our websites;
• current customers;
• people who have bought from us in the past;
• our suppliers; and
• job applicants, current and former employees (further information regarding this
group is available via our Recruitment Policy).

Visitors to our websites
When someone visits www.skye-direct.com we use a third-party service, Google Analytics,
to collect standard internet log information and details of visitor behaviour patterns. We do
this to find out things such as the number of visitors to the various parts of the site. This
information is only processed in a way that does not identify anyone. We do not make, and
do not allow Google to make, any attempt to find out the identities of those visiting our
website. If we do want to collect personally identifiable information through our website,
we will be up front about this. We will make it clear when we collect personal information
and will explain what we intend to do with it.

Use of cookies by Skye Create
A cookie is a small file that asks permission to be placed on your computer’s hard drive. By
using our website, you are agreeing your acceptance to allow our site to take this cookie
information, the file is added and the cookie helps analyse web traffic. Cookies allow web
applications to respond to you as an individual. This information we would only utilise to
improve our overall web site performance and customer experience. We use traffic log
cookies to identify which pages are being used. This helps us analyse data about web page
traffic and improve our website in order to tailor it to customer needs. We only use this
information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which
pages you find useful and which you do not. A cookie in no way gives us access to your
computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept
cookies, but you can usually modify your browser setting to decline cookies if you prefer.
This may prevent you from taking full advantage of this and other website.

We use a third-party provider, MailChimp, to deliver our newsletters. We gather statistics
around email opening and clicks using industry standard technologies including clear gifs to
help us monitor and improve our e-newsletter. For more information, please
see MailChimp’s privacy notice, available at https://mailchimp.com/legal/privacy/ .

Security and performance
Skye Create uses a third-party service to help maintain the security and performance of the
Skye Create website. To deliver this service it processes the IP addresses of visitors to the
Skye Create website.
People who contact us via social media
Social Media Including; Facebook, LinkedIn, Twitter, Pinterest, WhatsApp, Snapchat &
Instagram. If you share our content through social media, for example by liking us on Facebook,
following or tweeting about us on Twitter, or giving us a ‘+1’ via Google Plus, those social
networks will record that you have done so and may set a cookie for this purpose.
In some cases, where a page on our website includes content from a social network, such as
a Twitter feed, or Facebook comments box, those services may set a cookie even where you
do not click a button. As is the case for all cookies, we cannot access those set by social
networks, just as those social networks cannot access cookies we set ourselves.
Our posts may contain links to third-party websites or mobile applications. Please be aware
that we do not control these linked websites and that this Privacy Policy does not apply to
those websites.

Below are the privacy policies of some third parties who may indirectly provide services to
* Google http://www.google.com/intl/en/privacy/
* Facebook http://www.facebook.com/policy.php
* Twitter http://twitter.com/privacy
* Instagram https://help.instagram.com/519522125107875?helpref=page_content

People who make a complaint to us
When we receive a complaint from an individual, we create a file containing the details of
the complaint. This normally contains the identity of the complainant and any other
individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check
on the level of service we provide. We do compile and publish statistics showing
information like the number of complaints we receive, but not in a form that identifies
We usually have to disclose the complainant’s identity to whomever the complaint is about.
This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a
complainant does not want information identifying him or herself to be disclosed, we will
try to respect that. However, it may not always be possible to handle a complaint on an
anonymous basis.
We will keep personal information contained in complaint files in line with our retention
policy. This means that information relating to a complaint will be retained for two years
from closure. It will be retained in a secure environment and access to it will be restricted
according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to
us to deal with the enquiry and any subsequent issues and to check on the level of service
we provide.
When we take enforcement action against someone, we may publish the identity of the
defendant in our Annual Report or elsewhere. Usually we do not, identify any complainants
unless the details have already been made public.
People who use Skye Create services
The Skye Create offers various services to other businesses. We may use a third-party
software to handle some requests, but this is only allowed to use the information to send
out the publications.
We have to hold the details of the people who have requested a service in order to provide
it. However, we only use these details to provide the service the person has requested and
for other closely related purposes. For example, we might use information about people
who have bought from us to carry out a survey to find out if they are happy with the level of
service they received. When people do subscribe to our services, they can cancel their
subscription at any time and are given an easy way of doing this.
Your rights
Under the Data Protection Act 1998, and replacement legislation, you have rights as an
individual that you can exercise in relation to the information we hold about you.
You can read more about these rights here – https://ico.org.uk/for-the-public/is-myinformation-being-handled-correctly/

Complaints or queries
Skye Create tries to meet the highest standards when collecting and using personal
information. For this reason, we take any complaints we receive about this very seriously.
We encourage people to bring it to our attention if they think that our collection or use of
information is unfair, misleading or inappropriate. We would also welcome any suggestions
for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide
exhaustive detail of all aspects of Skye Create’s collection and use of personal information.
However, we are happy to provide any additional information or explanation needed. Any
requests for this should be sent to the address below.
Access to personal information
Skye Create tries to be as open as it can be in terms of giving people access to their personal
information. Individuals can find out if we hold any personal information by making a
‘subject access request’ under the Data Protection Act 1998 and replacement legislation. If
we do hold information about you, we will:
• give you a description of it;
• tell you why we are holding it;
• tell you who it could be disclosed to; and
• let you have a copy of the information in an intelligible form.

To make a request to the Skye Create for any personal information we may hold you need
to put the request in writing addressing it to our managing director at the address provided
If you agree, we will try to deal with your request informally, for example by providing you
with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again,
contacting the managing director.
Disclosure of personal information
In many circumstances, we will not disclose personal data without consent. However, when
we investigate a complaint, for example, we will need to share personal information with
the people concerned and with other relevant bodies.
You can also get further information on:
• agreements we have with other organisations for sharing information;
• circumstances where we can pass on personal data without consent for example, to
prevent and detect crime and to produce anonymised statistics;
• our instructions to staff on how to collect, use and delete personal data; and
• how we check that the information we hold is accurate and up to date.

Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We
encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 17
May 2018.
How to contact us
If you want to request more information about our Privacy Policy you can email us or write
Managing Director
Skye Create
15-16 Howley Business Park
Howley Park Road
LS27 0BZ